Line Reflection

Example

A Line Reflection on the basis of an example provided by a social worker

Example

The Line Reflection is implemented on the basis of an example provided by a social worker. (step 1)

Participants ask clarification questions. (step 2)

A social worker is an actor who enters into a process with a client, for example working together with the client towards the solution of their problem or complaint. (step 3)

The next step is to formulate quality norms for each of these categories. A quality norm in relation to the actor is, for example: giving feedback.
In a diagram:

category	actor	process	result
example	social worker	care process	help/service provided
quality norm	listens well gives feedback	works methodically feedback is effective	complaint is resolved

(step 4)

We choose the quality norm: giving feedback. (step 5)

The next step is to make this norm operational.
We do this is the next diagram:

quality norm	making operational
gives feedback	indicates the behaviour indicates the effect of the behaviour indicates emotions

(step 6)

A commitment is made about practising what has been indicated. (step 7)